Keep customer advocates engaged between requests
As you know, keeping customers engaged with your programs between requests can be difficult, especially...
Don’t Assume You Know What Your Members Think
A few weeks ago I launched our 1:1 program. We immediately had several people join...
7 Common Causes of Community Churn & Preventing It
People will always be coming and going in online communities. Here are the most common reasons for churn and how to fix them.
Drawing Community Engagement with Fun Topics
When you have to hit engagement targets for any reason, these fun topics should help.
Increase Participation Activity and Reengage Your Members
Whether you’ve started a community and it’s been abandoned or activity is extremely low, this post should help. Low activity happens in a lot of communities and there are many reasons why this happens. But it all comes down to members not having a reason to come back or contribute.