Community Management & Development
Mary
Green
Build a community around your brand, I’ll help.
My Experience
10 Years Community Management & Development
Working with exciting companies like HubSpot and Forbes, I’ve helped these businesses play to their strengths while building large communities of loyal members.
By focusing on the customers’ needs and wants and building strong relationships I help companies reach important goals.
SureDone
Director Customer Success
Initiated a new program covering support, sales, & onboarding to decrease churn.
2019
Forbes
Community & Customer Success
Managed Forbes Business Council communities & Customer Success.
2018
HubSpot
Head of Community
Managed growth, community, and engagement of HubSpot’s Inbound.org.
2014
Social Media Fuze
Agency Founder
Blogging and social media for HubSpot partner agencies and clients.
2009
Every business has a community. Are you leveraging yours?
my Skills
With a background in business, marketing, and writing, my skills allow me to creatively strategize to meet growth goals.
Balancing Business & Member GoalsCommunity Growth & EngagementMember Empathy & Focus
Balancing Goals
- Aligning members’ needs with Business goals.
- Carefully crafting timelines for campaigns, changes, design, and events.
- Attention to building relationships that benefit members and key stake holders.
Community Growth & Engagement
- Keeping members engaged with software, education, and company goals.
- Onboarding to help customers learn the platform and participate in help discussions.
Member Empathy & Focus
- Deep understanding of what members need from group participation.
- A desire to help members be successful in their endeavors.
- Interest in making a social impact.
Additional Skills
Content Marketing
Copywriting & SEO
I started writing for websites in 2004. I’ve written hundreds of articles and blog posts.
15 Years
Social Media
Management, Content, Growth
Used social media to increase traffic for new content. Managed followers of over 300k.
11 Years
WordPress
Managed Usage & Installs
Used extensively for dozens of blogs, though now I primarily use it with Divi theme only.
13 Years
Startup Growth
Growth, Churn Reduction
After working with HubSpot I was able to work with several startups to increase growth, revenue, traffic, and exposure.
6 Years